Account & Membership

Q: What membership options are available?

A: The HARDY fanclub offers: 

The Hardy Nation Fanclub
$60

• Exclusive HARDY Nation fan club t-shirt (shipped annually)

• First Access To HARDY Tour Presale

• Annual HARDY Town Hall Livestream Meeting In-App

• Exclusive Members-Only Message Boards, Content & Push Notifications

• Exclusive Members-Only Access To New Music Before Release

• Access To Members-Only Early Online Merch Shopping

• RSVP to Tour Stops for Exclusive In-Venue Notifications As Applicable (e.g. parking lot pop-ups, etc.)

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Q: How do I verify I have a membership?

A: Tap the menu button on the top right-hand corner of the home screen and locate the “My Profile” tab. If you have an active fan club membership, you will see two checkmarks next to this tab.

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Q: How do I upgrade my membership?

A: You can upgrade your membership by accessing your subscription hub here or contacting customer service info@hardynationapp.com.

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Q: How do I cancel my membership?

A: You can cancel your membership by accessing your subscription hub here or contacting customer service at info@hardynationapp.com

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Q: Will my membership auto-renew?

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A: Yes, memberships will auto renew after your original purchase date. 

 

Q: How do I update my membership payment method and/or shipping address?

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A: You can update your payment method and/or shipping address by accessing your subscription hub here or contacting customer service at info@hardynationapp.com

 

Q: How do I change my app username and/or password?

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A: Tap the menu button on the top right-hand corner of the home screen and select “Member Profile”. Select “Username” or “Password” and follow the prompts. Make sure to tap the “Update” button to save these new settings.

Presales & Tickets

Q: How do I access presale tickets?

A: Members can claim their presale codes directly in app at the ‘Tour’ tab, once presale window begins, just click the button to copy your code and paste it into the ticketing link on your desired tour date. Please be mindful of presale start and end times, they will always be communicated via official app channels on the ‘Updates’ feed and via email from info@hardynationapp.com

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Q: Where do I find my presale code?

A: Navigate to the ‘Tour’ tab and  select your desired show date — your code will be displayed there when available.

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Q: My presale code isn’t working — what should I do?

A: Double-check the code and timing. If issues persist, please contact us at  info@hardynationapp.com for help.

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Q: Does a membership guarantee tickets?

A: No, membership provides access to presales, but tickets are first come, first served.

Exclusive Content & Features

 

Q: What kind of content is available in the app?

A: Members get access to exclusive content like videos, photos, behind-the-scenes footage, and early access to announcements.

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Q: What are badges and how do I earn them?

A: Badges are rewards for engagement, milestones, or early support. View badges in your profile to see how to earn them.

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Q: How do I RSVP for a show, and what is the benefit of doing this?

A: To RSVP to a specific show, go to the ‘Tour’ section on the menu, select the show that you are attending, and then tap the star icon next to “RSVP for updates.” RSVPing to a show allows you to get specific show updates when they occur (set times, day of show updates, etc.).

 

Q: Where can I find my membership card? 

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A: Your membership card can be accessed via your member profile, click on ‘Membership Card’ to view and or save it directly to your device wallet.

Merch & Orders

Q: How do I purchase merch?

A: Visit the Shop section in the app to browse and purchase exclusive items.

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Q: When will my premium HARDY t-shirt ship?

A: Please allow 8-10 weeks from your order date for your product to ship. A tracking number will be sent to your email as soon as it becomes available.

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Q: Can I track my order?

A: Yes, once your order ships, you’ll receive tracking information via email.

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Q: Who do I contact about my order?

A: Please reach out to info@hardynationapp.com

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Safety & Official Communication

 

Q: How do I know what accounts are official?

A: Verified accounts will have a checkmark badge. Only trust messages from verified profiles. Official channels of communication are hardy, teamhardy, and info@hardynationapp.com

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Q: Will the artist or team ever ask me for money or personal info?

A: No — official team members will never request money or sensitive information via messages. The only form of payments for the Hardy fan club are the Strawberry Syndicate and Parthenon High Council memberships which can be purchased through the app. 

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Q: How do I report a suspicious account?

A: Our customer service team checks our apps every day for suspicious activity. However, if you experience or see scam-like activity, please report it to info@hardynationapp.com

 

Notifications & Communication

 

Q: How do I turn notifications on or off?

A: Manage your notification preferences in your device settings.

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Technical Support

Q: The app isn’t working, what should I do?

A: Try restarting the app or updating to the latest version. If issues continue, contact support at info@hardynationapp.com

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Q: What devices are supported?

A: The app is available on most iOS and Android devices.

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Q: How do I contact support?

A: Email us at info@hardynationapp.com and our team will assist you.